Remote Support Program
By enrolling in our Remote Support Program, Advanced Blending Solutions can access your systems, perform diagnostics and resolve softer/control issues from our service and technical support locations, getting you back and up running as quickly as possible.
Click Here to see an example case report.
Rates & Terms
- Hourly rates Weekdays to 4 pm CST: $150 - Software/Controls Engineer
- Hourly rates off hours 4 pm CST to 8 am CST and Weekends: $200 - Software/Controls Engineer
- 20 hour block of time: $2,500
- 50 hour block of time: $5,000
- 100 hour block of time: $9,000
Terms and Conditions
- There will be a 2 hour minimum charge to open a case. This applies to both hourly and blocks of time.
- Time over and above the 2 hour minimum will be invoiced according to the above rates. After 2 hour minimum, time will be rounded up to the nearest 15 minute interval for less than 1 hour of time.
Block time is used as follows:
- Weekdays 8 am CST to 4 pm CST = 1 hour per hour of service.
- 15 minute intervals after 2 hour minimum.
- After hours/Weekends/Holidays
- After hours 4 pm CST to 8 am CST = 1.25 hours per hour of service.
- Saturday = 1.25 hours per hour of service.
- Sunday and Holidays = 1.5 hours per hour of service.
- 15 minute intervals after 2 hour minimum.
- Blocks of time have a 3 year expiration from the date of purchase.
- After each use a report will be sent containing all items found, resolved, and any follow-up actions that may be required. It will also have time used and remaining time if customer has a block hour plan.
- Time can only be used for remote support. On site field service will fall under a different rate plan.
- Time estimates can be given but are only estimates. Support will be invoiced in accordance with the actual time required and the above minimum amounts time intervals.
- Payment of remote service support is payable upon receipt.
- Terms and conditions are subject to change without notice.
To use 24 hour remote service support call: 1-888-204-5080
A purchase order is required for remote service that requires a remote connection to a customer's system. This does not apply if a Block hour plan is in place.